How should roofers in your city segment email lists?
UK GDPR and PECR require consent — segment by relationship stage, not one blast to everyone.
Email list segmentation model
| Segment | Content type | Frequency | Consent basis |
|---|---|---|---|
| New enquiry | Welcome sequence + what happens next | 3–5 emails over 14 days | Form opt-in at enquiry |
| Active client | Service updates, seasonal reminders, review requests | Monthly or triggered | Soft opt-in (existing customer) |
| Lapsed client | Re-engagement offer or check-in | Quarterly max | Must still hold valid consent |
| Newsletter subscriber | roofers tips, Sheffield market updates, guides | Fortnightly or monthly | Explicit marketing opt-in |
GDPR / PECR checklist
- Clear opt-in checkbox — not pre-tickedRequired
- Privacy policy linked at signupRequired
- One-click unsubscribe on every emailRequired
- SPF, DKIM and DMARC configuredRequired
- No purchased or scraped listsRequired
- Preference centre for topic choice
Key facts
- Legal basis
- Consent or soft opt-in (PECR)
- Typical open rate
- 25–40% (service businesses)
- Platforms
- Klaviyo, Mailchimp, HubSpot
- ICO risk
- Fines for unsolicited email
Email Marketing for 14 sectors × 5 tier-1 cities — Sheffield HQ, UK only.




